From the creator of the popular website Ask a Manager and New York's work-advice columnist comes a witty, practical guide to 200 difficult professional conversations--featuring all-new advice!

Management is challenging at the best of times, but the new prevalence of generation gaps--sometimes even layered--add an entirely new dimension to an already complex responsibility.

Academic Libraries and Toxic Leadership examines a phenomenon that has yet to be seriously explored. While other so-called feminized professions, such as nursing, have been studied for their tendency to create toxic leadership environments, thus far academic librarianship has not. This book focuses on how to identify a toxic leader in an academic library setting, how to address toxic leadership, and how to work toward eradicating it from the organization. In addition, it discusses which steps can be used to prevent libraries from hiring toxic leaders. Presents original research based on a two-phase study about toxic leadership in academic libraries Demonstrates how to identify toxic leadership in libraries Shows how toxic leadership can manifest itself, providing the reader with steps to eradicate it

Thousands of men and women are promoted from experienced and capable doers to neophyte, not-so-capable managers each year. Unfortunately, though the promotion to manager might include a new title and a bigger paycheck, it often lacks extensive instructions on how to perform effectively in this position witin an organization.

Develop the mindset and presence to successfully manage others for the first time. If you read nothing else on becoming a new manager, read these 10 articles. We’ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you transition from being an outstanding individual contributor to a great manager of others.

Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

This work addresses the often fraught issue of planning for change at all levels of an organization.

Emotional intelligence (EI), as based on the work of Daniel Goleman and his colleagues, has received a lot of attention in the Harvard Business Review and elsewhere as a leadership theory. It is composed of five domains: Knowing your emotions, Managing your emotions, Motivating yourself, Recognizing and understanding other people's emotions, and Managing relationships (managing the emotions of others). Its practitioners become particularly adept at managing the mood and performance of both their organizations and themselves. In Academic Librarians as Emotionally Intelligent Leaders, Hernon and company present a solid overview of EI, its connection to other leadership theories, and its particular application to academic librarianship. By moving beyond basic people skills, they claim, library leaders can come to appreciate not only the unique challenges of personal and organizational growth, but how their own reactions and feelings are perceived by others. Particularly noteworthy is a strong focus on issues of diversity, including a chapter on how librarians of color regularly engage in self-renewal and restoration.

For more than twenty years, management expert Bruce Tulgan has been asking, "What are the most difficult challenges you face when it comes to managing people?" Regardless of industry or job title, managers cite the same core issues--27 recurring challenges: the superstar whom the manager is afraid of losing, the slacker whom the manager cannot figure out how to motivate, the one with an attitude problem, and the two who cannot get along, to name just a few. It turns out that when things are going wrong in a management relationship, the common denominator is almost always unstructured, low substance, hit-or-miss communication. The real problem is that most managers are "managing on autopilot" without even realizing it--until something goes wrong. And if you are managing on autopilot, then something almost always does. The 27 Challenges Managers Face shows exactly how to break the vicious cycle and gain control of management relationships. No matter what the issue, Tulgan shows that the fundamentals are all you need. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable. For every workplace problem--even the most awkward and difficult--The 27 Challenges Managers Face shows how to tailor conversations to solve situations familiar to every manager. Tulgan offers clear approaches for turning around bad attitudes, reducing friction and conflict, improving low performers, retaining top performers, and even addressing your own personal burnout. The 27 Challenges Managers Face is an indispensable resource for managers at all levels, one anyone managing anyone will want to keep on hand. One challenge at a time, you'll see how the most effective managers use the fundamentals of management to proactively resolve (nearly) any problem a manager could face.