Questions that do not require consulting library or information resources. Typical service desk questions about library basics. Additionally, if it is a question that involves an account and uses Sierra it is most-likely Gen Inquiry.

• How do I print?
• What is the fine if I don’t return this calculator on time?
• Is my item in the lost and found?
• When does the library close?
• How do I get to Sycamore Library?
• Can you tell me what holds and fines I have on my account?
• Why is my account expired?
• Is my hold / ILL item ready?

Transactions where reference knowledge and skills are used and information resources are consulted. If part of the question is Gen Inquiry, but the other part involves reference, classify it as Research / Reference.

• Call number inquiries
• Using encyclopedias or databases to answer questions
• Instruction on searching the catalog
• Directing patrons to subject-specific databases
• Helping patrons with web searches for academic items
• Technical help for remote access to library resources
• Why is my account expired? Oh, and do you have this book?

Feedback from patrons that does not require a response or further info.

• I love the library!
• The 3rd floor is too loud.
• My subject librarian helped me a lot with my research paper!

Scheduled, in-depth research appointments with individual patrons. Sometimes a reference question at the desk leads to a consultation.

Formal group sessions designed to teach patrons how to use library resources or services. Please include attendee count for event in Internal Note.

• Workshop on using the library catalog
• Class presentation on database searching
• Guided tour of library spaces

Promotional or engagement activities to raise awareness about the library. These are not instructional. Please include attendee count for event in Internal Note.

• Staffing a table at student orientation to promote the library
• Participating in a campus fair to distribute swag
• Hosting a crafting event or book club