​Here are 7 quick tips for trouble shooting your e-books.

1. Make sure you have Adobe Digital Editions downloaded to your device or computer.
2. Read online if you have that options instead of downloading the ebook. 
3. If you run into problems just reading online, clear the cache from your browser, then close the browser and restart it; if that doesn't help, clear the cache from the browser and then restart the computer.​
4. If you are accessing off campus, be sure to go to the book via the proxy server (which is always included if you start from the catalog) so that you can log in with your valid EUID & password.
5. After 5 minutes of viewing, you will prompted to request the book. In some cases, a librarian will have to activate the loan by purchasing a use for the book. You will be notified when your request has been purchased and your access is available. Tip: if you only need to view an article or a chapter in these books, you can request that section from ILL services. 
6. If you cannot access an e-book that is Single or Multiple User Access, it means that it is in use by the maximum number of users and is not available. Wait 12 hours and try again.
7. DO NOT close your browser when reading e-books. Cookies are used to track your loan. If you try to access the item after closing your browser or on a different device, you may not be able to access the book again.

E-books can have many different types of licenses, so in some cases downloading to a personal device may not be allowed, although reading it online (in a browser) is usually an option.  And in some cases, you may only have 5-minutes to browse the book before having to request access

If you need further assistance contact Ask Us. Please send a screen shot copy of the error and the url of the page that you on when encountering any difficulty. This will help us to understand your issue more clearly.

UNT provides access to many e-books through other platforms including SpringerLink, Taylor & Francis eBooks, Oxford, Elsevier ScienceDirect, Cambridge University Press, Wiley Online Library, Project MUSE, SAGE Knowledge, Credo, and Gale Virtual Reference Library

Some of these platforms use symbols to indicate access privileges for titles, as UNT may not subscribe to all titles on these platforms. Titles with purple, orange, or green unlocked symbols  mean UNT has access – if there is no symbol then UNT does not have access.

If you encounter problems with a different e-book platform, please contact the Library Services Desk via Ask Us.