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Credo InfoLit Modules for Faculty: Technical Information & Support

Browser Requirements

The InfoLit Modules work well in most of the common browsers (e.g. Chrome, Internet Explorer, Safari, Opera), as well as tablets and mobile devices. For the best experience, we recommend you update your browser to the most recent version. If you have an older browser, some features may not work or display correctly. To update your browser to the most recent version, visit the browser websites.

Credo’s primary Customer Support location is in Boston, MA with support hours from 9 am to 5 pm EST. To reach customer support email support@credoeducation.com.

Browser Requirements

Credo's learning platform supports the current versions of:

  • Chrome

  • Safari

  • Firefox

  • Microsoft Edge

  • Internet Explorer 11

Maintenance & Downtime

Credo Courseware SLA is 99.9% uptime with the exception of any maintenance. Any maintenance involving downtime will be scheduled and customers will be notified in advance.

Learning Management Systems Supported

Blackboard: Blackboard Learn v. 9.1, Service Pack 9 or later

D2L: Brightspace Platform 10.3 or later

Canvas: Any version

Moodle: Version 2.6.5 or later

LTI: Version LTI 1.1

Accessibility

The InfoLit Modules has been through a rigorous accessibility testing and is both WCAG 2.0 and Section 508 compliant. You can download the VPAT below.

Videos: The video player used in Credo Education products includes closed captions as well as downloadable, timed transcripts. Students may also decrease or increase the narration speed to fit their cognitive learning style. For students with slow internet or bandwidth who are unable` to stream videos, they may read or print the video transcript.

Images: Every image includes an alt text for screenreaders and students who may not be able to see the image. This includes both images with text as well as purely graphic images.

Drag and Drop Questions: The drag and drop questions use target zone labels and drag item descriptions for learners who cannot access the target zone or drag items visually. If you are using a keyboard only, the drag and drop questions include keyboard instructions. To complete the problem using only your keyboard:

  • Use "Tab" and "Shift-Tab" to navigate between items and zones.
  • Press "Enter", "Space", "Ctrl-m", or "⌘-m" on an item to select it for dropping, then navigate to the zone you want to drop it on.
  • Press "Enter", "Space", "Ctrl-m", or "⌘-m" to drop the item on the current zone.
  • Press "Esc" if you want to cancel the drop operation (for example, to select a different item).

Additional Links

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