Troubleshooting Online Access

If you have trouble accessing online resources, please review the following issues. If you continue to have difficulties, please AskUs or contact a librarian.  

Off-Campus & Wireless Access

Most subscription based Electronic Databases will require you to login with your EUID and password.

• Look up Your EUID
• Activate your Account
• Reset your Password

Proxy Access

The following tools may be helpful in accessing materials from off campus.

• UNT’s VPN: Use the AnyConnect Client documented here.
  note: the browser-based client doesn’t work well for many resources. Download and use the AnyConnect Client instead.
• Bookmarklet: Proxy-ify It (Drag to your bookmark toolbar) | INSTRUCTIONS (including mobile safari)
• Chrome: EZProxy Redirect Extension
• Link Builder: Construct a URL to test/share

Problems with Access

If you have problems accessing Electronic Databases try the following:

• Clear your browser’s cookies - these often get corrupted
• Verify your EUID and Password are correct.
• Check for any limits on number of “Simultaneous Users,” or other notes about outages, etc.
• Attempt access through the Campus VPN.
• Use our Ask Us service for help.
• Report a problem via e-mail.